Terms and Conditions

Visa Guarantee

• Let's talk about something important. We hear this question quite often, and we're always happy to be upfront about it. The truth is, no visa is guaranteed. The decision to grant a visa rests solely with the consular officials and can't be swayed by anyone, not even our fantastic team here at Discova Trips. Just a heads-up: Canadian PR processes are a bit different, all transparent and guided by the law. If you're in good health, have a clean record, solid proof of funds, and your records are on the up-and-up, the chances are excellent!

Payment After Service Option

• Now, let's chat about our payment approach. We want to gently remind you that we're not in the business of selling visas. That's why we don't offer a "payment after visa" option. Our fees are kept reasonable, some of the lowest in the industry, because they're meant for our services – not the value of your visas. Unlike some agencies out there, we're proud to be Discova Trips, where transparency and fairness come first!
• Quick note: We don't do visa discounts, no matter how many adventurers are in your group. We take 100% payment upfront, and we keep it simple – no installment plans here.

• We advise that you review your options thoroughly before engaging, as Discova Trips does not make refunds of any kind, except in the case of death of principal applicant.
• Once service has been commenced from the point payment is made, Discova Trips does not make any refunds in case where clients make voluntary withdrawal from the process based on client’s personal reasons (Family, marriage, business, job, or anything at all).
• Discova Trips will be obliged to make discretional refunds, but not less than 50% in cases of death of principal applicant.

Kindly understand that while we believe that our clients are kings, we also believe that our employees are kings since we will not be able to manage our clients without them. For this reason, we ensure that we treat our employees with as much respect as we treat our clients. Please see our community protection below:

• An account officer is assigned to a client, and all correspondences of the applications are expected to go through the account officer accordingly.
• While applications may not necessarily be handled by the account officer alone, correspondences are expected to go through the account officer for proper organization.
• Clients are assured that every account officer is believed to be one of the best at his/her job, as Birdview Travels does not compromise on quality of service delivery.
• Should any situation arise, clients may simply request to speak with a unresolved at the supervisor level may be escalated to the management.
• In the bid to improve our community and our service output, Birdview Travels will kindly request that clients escalate any form of tardiness identified around the account officer (tardiness may include communication style, making promises of feedback without action, failure to provide updates as and when due, or any other issue that may directly affect timelines and job efficiencies).
• We take language use very seriously. So, we do not welcome use of offensive languages by clients (languages considered offensive may include but not limited to, crazy, stupid, foolish, mad, idiot, varying ‘F’ words, and other languages that may be considered derogatory).
• Birdview Travels reserves the right to officially remind clients of the Community Protection Policy at any instance of use of offensive languages in any correspondence with our employee(s). Birdview Travels further reserves the right to completely terminate, without refunds, applications of clients that indulge in use of offensive languages and//or physical abuse on more than three occasions while a single application is being processed.
• By going ahead to engage Birdview Travels, it means you have agreed to maintain the community protection policies, and other policies.

This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement'). Please read the terms of Use carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this Website or our call center agents. at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

PROHIBITED ACTIVITIES

Use this Website or its contents for any commercial purpose;

make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;

'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us Customer Service

INFORMATION WE COLLECT FROM YOU

We will collect and process the following information about you: Information you give us - This includes information submitted when you: Create or update your birdviewtravels.com account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the birdviewtravels.com Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by birdviewtravels.com at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the birdviewtravels.com Platform (“Your Content”). Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. Correspond with birdviewtravels.com for customer support; Participate in the interactive services offered by the birdviewtravels.com Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or Enable features that require birdviewtravels.com's access to your address book or calendar;